Jon Duffy has had a long career in consumer advocacy and protection. He is currently the CEO of Consumer NZ and has been in that role since 2020. Consumer NZ is the independent voice that champions and empowers consumers in Aotearoa. Its mission is to understand the changing consumer landscape and help more people navigate it with confidence. Consumer NZ’s vision is to redefine what it means to be a consumer in Aotearoa, inspiring confident consumers whose collective influence creates positive change.

Jon sits as a Director of the Banking Ombudsman Scheme and holds a range of other advisory positions across a number of sectors.

Prior to Consumer NZ, Jon held roles as the Assistant Privacy Commissioner, Head of Trust & Safety at ecommerce platform Trade Me and as a merger analyst and fair trading investigator at the Commerce Commission. 

Jon speaks regularly on the big issues facing consumers in Aotearoa and across the globe. He has a particular interest in market structure issues, data & privacy and the role of the consumer in mitigating climate change.